Refund Policy
Return & Refund Policy — YourTura
How to request a return or refund
Email us at support@yourtura.com. If your order meets our return criteria, we’ll send you a prepaid return slip with full instructions.
Return eligibility
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Condition: Item must be unused and in good condition.
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Timing: Delivered to you within the last 30 days.
Important: We do not accept in‑person returns.
Refused / “Return to Sender” shipments
If your parcel is marked “refused” or “returned to sender,” you may qualify for a 50 % refund once it reaches our warehouse.
Refund processing
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We inspect your item(s) upon receipt.
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Approved refunds are issued to your original payment method.
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Please allow 5–10 business days for the credit to appear on your statement (processing times vary by bank).
Need help?
Questions or concerns? We’re here for you—just email support@yourtura.com and our support team will assist.