Refund Policy

Return & Refund Policy — YourTura

How to request a return or refund
Email us at support@yourtura.com. If your order meets our return criteria, we’ll send you a prepaid return slip with full instructions.

Return eligibility

  • Condition: Item must be unused and in good condition.

  • Timing: Delivered to you within the last 30 days.

Important: We do not accept in‑person returns.

Refused / “Return to Sender” shipments

If your parcel is marked “refused” or “returned to sender,” you may qualify for a 50 % refund once it reaches our warehouse.

Refund processing

  1. We inspect your item(s) upon receipt.

  2. Approved refunds are issued to your original payment method.

  3. Please allow 5–10 business days for the credit to appear on your statement (processing times vary by bank).

Need help?

Questions or concerns? We’re here for you—just email support@yourtura.com and our support team will assist.