• Shipping Policy

Shipping Policy

🚚 TURA SHIPPING POLICY

Introduction

At TURA, we are committed to providing a clear, transparent, and reliable shipping experience. Every order is processed with care to ensure timely delivery and customer satisfaction. The details below outline what customers can expect when ordering from us.

🗺️ Shipping Coverage

  • TURA ships within the United States only.

  • Shipping to Hawaii and Alaska is currently unavailable.

  • International orders are not supported at this time.

📦 Order Processing Time

Orders are processed within 1–3 business days, excluding weekends and holidays.

  • Processing time includes verification, quality checks, packaging, and preparing the order for carrier pickup.

  • During peak seasons or heavy sales periods, processing may extend slightly, but customers will be notified accordingly.

⏱️ Shipping Method & Delivery Time

We currently offer:

  • Standard Shipping (FREE): Estimated delivery within 5–8 business days.

Delivery time begins once the carrier scans and receives the package. All delivery timelines are estimates and not guaranteed.

Shipping Carriers & Origin

  • Orders may be shipped using USPS, FedEx, or UPS. The carrier is automatically selected based on warehouse availability, delivery efficiency, and destination.

  • Orders ship primarily from our main fulfillment center in Atlanta, Georgia.

  • During periods of high demand, orders may also be fulfilled from partner warehouses in other U.S. states to accelerate delivery.

📍 Order Tracking

Once your order is shipped, you will receive an email containing your tracking number. You may track your shipment through:

  • The link sent in your email

  • Our website's "Track Order" page

  • Contacting us at support@yourtura.com

📝 Order Cancellation & Errors

Order Cancellation

  • Customers may request cancellation within 12 hours of placing the order.

  • Cancellation requests must be emailed to support@yourtura.com.

  • Once an order has been processed or shipped, it cannot be cancelled.

Address Errors

  • If an incorrect address is provided at checkout, we will contact you via email to update it before shipment.

  • If the order has already shipped, address changes may not be possible.

  • TURA is not responsible for delays caused by incorrect or incomplete addresses.

⚠️ Shipping Delays & Damage

Shipping Delays

Although rare, delays may occur due to:

  • Severe weather conditions

  • Carrier operational issues

  • National holidays or peak shopping seasons

If a delay occurs, we will notify you via email. You may choose to:

  • Cancel the order for a full refund, OR

  • Continue waiting and receive 15% off your next purchase as compensation.

Lost, Missing, or Damaged Packages

TURA takes full responsibility for items that are:

  • Lost before delivery

  • Damaged during transit

  • Delivered defective

To request support, email support@yourtura.com with:

  • Photo of the damaged item (if applicable)

  • Tracking screenshot or order number

A replacement or refund will be issued after review.

🙋 Customer Support

For any questions regarding your shipment, please reach out to us at:

support@yourtura.com