Shipping Policy

 

Shipping Policy for Yourtura

Last Updated: [Date October 26, 2024]

Thank you for shopping at TURA! We are committed to delivering your order accurately, in good condition, and always on time. This policy outlines the details of our shipping process.

1. Order Processing Time

  • All orders are processed within 1-3 business days after receiving your order confirmation email and payment verification.

  • Processing includes checking, packing, and sending your orders out to our shipping partners.

  • You will receive another notification when your order has shipped, which will include tracking information.

  • Please note that processing times may be longer during peak seasons (e.g., holidays) or due to unforeseen circumstances. We will do our best to notify you of any significant delays.

2. Shipping Methods & Delivery Times

Since we source products from various suppliers to offer you the best selection and prices, shipping times can vary.

  • Estimated Delivery Times:

    • Domestic: Typically 3-7 business days after the order has been processed and shipped.

    • International: Typically 10 - 21 business days after the order has been processed and shipped, depending on the destination country and customs procedures.

  • Factors Affecting Delivery Time:

    • Product availability from our suppliers.

    • Destination country and its customs clearance processes.

    • Public holidays and peak postal periods.

    • Unforeseen circumstances (e.g., natural disasters, pandemics, postal strikes).

  • We primarily use USPS, UPS, FedEx and DHL - specify if you know, or keep it general like "reliable international carriers"]. The specific carrier will depend on the supplier and destination.

  • Business days are Monday to Friday, excluding public holidays.

3. Shipping Costs

  • Free Shipping We offer FREE standard shipping on all orders over $150.

  • Calculated at Checkout Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of your items.

4. Tracking Your Order

  • Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

  • Please allow [e.g., 48-72 hours] for the tracking information to become available and update in the carrier's system after you receive the shipping confirmation email.

  • You can track your order using the link provided in the email or directly on the carrier's website. 

6. Customs, Duties, and Taxes (for International Orders)

  • TURA is not responsible for any customs duties, taxes, or import fees that may be imposed by your country's customs department.

  • All applicable fees are the sole responsibility of the customer.

  • We recommend contacting your local customs office for more information on potential charges before placing your order.

  • We are not responsible for delays due to customs.

7. Incorrect Shipping Address

  • It is the customer's responsibility to ensure that the shipping address entered is correct.

  • Please double-check your shipping address at checkout.

  • If you realize you have provided an incorrect address, please contact us immediately at support@yourtura.com or +14697755683. We will do our best to update it if the order has not yet been processed or shipped.

  • TURA is not responsible for orders shipped to an incorrect address provided by the customer. No refunds or replacements will be provided in such cases once the order has shipped.

8. Lost or Stolen Packages

  • TURA is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

  • If your tracking information shows that your package was delivered, but you have not received it, please:

    • Check with neighbors, your building manager, or other members of your household.

    • Contact the local post office or shipping carrier with your tracking number for more information.

  • We will do our best to assist you in liaising with the carrier, but we cannot guarantee a resolution.

9. Damaged Items in Transit

If your order arrives damaged, please contact us within [e.g., 48 hours] of delivery at support@yourtura.com with:

  • Your order number.

  • A photo of the damaged product and the shipping packaging.
    We will assess the situation and work with you to find a satisfactory solution, which may include a replacement or refund, subject to our Returns & Refunds Policy.

10. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.